Frequently Asked Questions

No, you may purchase an item by contacting us at [email protected] specifying the details of your order. 

Certainly. Please click on the “Reset Password” link under "Account Settings" on the Login page and enter and submit your registered email address to have your password reset.

Registration with Mizenka allows you to easily purchase items seen on our website from the comfort of your home or office. It also enables you to receive our periodic newsletters about upcoming events and/or sales. However, you do not have to register with mizenka.com to purchase items from our gallery or to keep being informed of upcoming events. 

Please reset your password online by clicking on the “Reset Password” link under "Account Settings" on the Login page and enter and submit your registered email address to have your password reset.

 

No. Please do not share your mizenka.com account details with any person. If you do so, it shall be at your own risk, and you are solely responsible for any loss suffered from the sharing of the account details.

You can add your email address to our newsletter mailing list by entering your email address and clicking on the “Subscribe＋” button on the “Subscribe Newsletter” section of the Contact Us page. You may opt out of receiving any email notification of events from Mizenka by sending an email to [email protected] with the title “Unsubscribe” from the email address you wish to unsubscribe. We aim to fulfill each unsubscribe request within 24 hours. But please allow for up to 7 business days for the unsubscribe request to be implemented. 

Yes. To see the terms and conditions applicable to your account, review the Mizenka Terms & Conditions at https://mizenka.com/en/terms

Mizenka Gallery carefully selects the artists we work with. If you are interested in working with Mizenka Gallery, please feel free to contact us. 

Yes, we accept bank transfer. Please login into to your account and select “Bank Transfer” as the payment option prior to any purchase. 

Unfortunately, at present, it is not possible to combine a cash payment with another form of payment for any single order. 

Mizenka will send you an email notifying you when your order has been shipped. If your order is shipped with a tracking number, you will be provided with the name of the shipping company, the tracking number and the method for tracking your order from the shipping company website. Please do not hesitate to email [email protected] should you have any questions regarding your order.  

The amount equivalent to consumption tax in Japan will be included for all purchases made through Mizenka Gallery. In addition, other taxes and/or charges applicable to your shipping address (including customs tax borne by the recipient) may be charged by the relevant tax authorities in the country where the item will be shipped.

We charge in Japanese Yen. If you see a Yen price on your screen, the actual conversion to your local currency is done by your bank or credit card company at the moment of the purchase, based on our fixed Yen price. Please note that charges in addition to this conversion rate may be added by your bank or credit card company for the conversion. 

Mizenka takes online security very seriously. All of your information is stored via Global Sign SSL Secured encryption on a protected server in a secure location. All credit card payment information sent to Mizenka via our website is encrypted with Global Sign SSL Secured encryption. 

To help ensure your shipping cost is as accurate as possible, we base shipping costs on the type, weight, size and quantity, and the value of your order. Shipping/handling costs include the postage based on such factors and also the cost of the packaging. Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges, but for your convenience, we may try to consolidate multiple items into one shipment if possible. 

Yes, Mizenka is happy to combine multiple orders into one shipment. Please note, however, that depending on the size and type of item ordered, it may not always be possible to combine multiple orders into a single package.